FAQ

How do I sign up as a member?

To become a member, you'll need to create an account by providing some basic information, i.e. name, email address, and password. To do this, click on the small link at the very top, right, that says "Create An Account". After you've submitted this information, you'll receive an email asking you to verify that you wish to create an account. Once you have verified that you do wish to create an account, your membership becomes active and you can log in using your email and password.

How do subscriptions work?

Subscriptions allow you to buy packages or sets of photos that you can choose and download at your convenience within a certain period. For example, on a one-month subscription you can download any 20 photos and you have 30 days within which to select and download your photos.

Are subscriptions recurring?

No, each subscription is a once-off payment, so you're not locked into any recurring payments.

Can I order individual photos?

Yes, although subscriptions are better value, you can order single photos for $5 each. Simply click on the Download link below the photo and that will take you through the Checkout process.

Why do I have to create an account to buy a subscription?

It is to ensure others cannot download your allocation of photos and also allows you to keep track of your downloads and the time remaining.

Do you offer refunds?

Once your purchase is made I cannot offer a refund. The reason for this policy is straightforward: as all products are "digital", they cannot be returned as is the case with a tangible product. So a "no-questions" refund policy is open to abuse by unscrupulous buyers who can purchase images, request a refund and still use the images.

In special circumstances I may make exceptions on a case by case basis. If you are not satisfied with any images purchased and downloaded, please contact me.

Why is PayPal the only payment method?

PayPal is a popular, worldwide payment method that does also allow buyers to use their credit cards. If there is sufficient demand for alternative methods, I will look at offering credit card payment using 2Checkout.

Why can I only use downloaded photos as reference for artwork?

This site is built specifically for artists needing reference photos and the photos are priced accordingly, i.e. for one type of use only.

Can I sell art work I create using your photos?

Yes, absolutely. The whole intention of this site is that artists who purchase reference photos for their work can do so knowing they have a valid license that gives them the legal right to sell their work.

Can I sell reproductions?

Yes provided the original is a work of art as defined in the Purchase Agreement.

What does royalty free mean?

It means you can use any photo you download multiple times without having to pay for each usage.

Do you take contributor photos?

No, but it's something that I might offer in due course.

What format are the photos in?

All photos for download are in JPG format, saved at a high quality.

Can I make copies of photos I download for backup?

Yes, in fact you're encouraged to make backups. Ideally you should keep the originals in a separate file, then make copies which you can use for mock-ups, or that you might want to lighten or darken in photo editing software

Can I request photos to be added to the Galleries?

Yes, any requests will be welcomed, although there are obviously no guarantees I can provide what you want, particularly where wild animals are concerned.

Do you intend adding a greater variety of photos, i.e. other than wildlife?

Yes, additional Galleries for subjects such as flowers, trees, domestic animals, landscapes, seascapes and possibly still-lifes will be added.

SUBSCRIPTION PACKAGES - BEST VALUE!


For our Subscription Packages, starting at just $10 for 20 images, click on Subscriptions tab in top menu

+Scotch Macaskill